Am I losing eBay sales?

A matter of perspective 


This year, on eBay I have taken the action to block a small percentage of prospective buyers; the reason is I believe they are using the site to run a refund scam.

There are two ways of viewing my actions.
Yes, I could be losing sales.
On the other hand, if I send the DVD, and they "claim" a refund I have to send money back not knowing if they have the goods. If the disc is delayed, but not lost in the post, and turns up I am doubly out of pocket - as I have no disc, or money for the sale.
It is a sad world when trust is replaced by doubt, but that is how the world runs these days.

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